Request account deletion
This page explains how to delete your AdroitIQ account, what is removed, and what
we are required to keep. It applies to the AdroitIQ Android application
(com.adroitiq.adroitiq).
Option 1 — delete from inside the app (recommended)
This is the fastest route and verifies your identity automatically:
- Open AdroitIQ and sign in
- Go to Profile
- Scroll to the Account section
- Tap Delete Account
- Read the warning, then tap Continue
- Enter your current password to confirm it is you
- Type DELETE to confirm, then tap Delete Account
Your account is deleted immediately and you are signed out.
Option 2 — request deletion by email
Use this if you can no longer sign in, or if you are a parent or guardian acting on a student's behalf.
Send an email to
adroitiq710@gmail.com
with the subject “Delete my AdroitIQ account”, including:
- The email address registered on the account
- Confirmation that you want the account permanently deleted
- If you are a parent or guardian, please say so
Please send the request from the registered email address where possible. We verify that a request genuinely comes from the account holder before deleting anything, so that nobody can delete somebody else's account. Do not include your password — we will never ask for it.
We aim to action verified requests promptly and will confirm by email once complete.
What is deleted
| Data | What happens |
|---|---|
| Your profile (name, email, phone, class, board) | Deleted |
| Your sign-in account | Deleted |
| Learning progress | Deleted |
| Questions you asked and support conversations | Deleted |
| Device and session records, notification token | Deleted, and all sessions signed out |
| Usage analytics events linked to your account | Deleted |
| Subscription entitlement | Deleted — access ends |
What is kept, and why
Records of payments, receipts, subscription history, renewals and coupon use are retained so we can meet accounting and legal record-keeping obligations, reconcile transactions, prevent fraud and resolve disputes.
Your personal details are removed from those records — the name, email address and phone number are stripped, leaving a financial record rather than a record about a person.
Your subscription
If you have an active subscription, deleting your account ends your access to it and to all purchased content.
AdroitIQ subscription purchases are non-refundable, and deleting your account does not create a refund entitlement. No part of the subscription fee is refunded for unused subscription time, cancellation or reduced use of the service. You can read the full policy in the app under Profile → Refund Policy.
Questions
For anything about deletion or your data, contact
adroitiq710@gmail.com.
See also our Privacy Policy.